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Flyglobespan & Globespan: What Are My Customer Rights? (Part 2)

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[Continued from ]

If you don't have insurance, didn't pay by credit card, & aren't protected by ATOL...

You should submit a claim to the following address: Joint Administrators c/o Erskine House, 68-73 Queen Street, Edinburgh EH2 4NH.  As stated in Part 1, however, as an unsecured creditor, you'll be lucky to recover even a fraction of the money you paid for your ticket(s).

Are you currently abroad on a Globespan holiday?

Customers currently abroad on Globespan package holidays should be able to continue to stay in their hotel or villa and complete their holiday.  In the majority of cases, their accommodation provider will be paid directly by the Civil Aviation Authority so they should not incur any additional expense.

In the event you do incur additional expenses, however, you should retain receipts as the Civil Aviation Authority will be able to consider claims for refunds in respect of these amounts.

As for getting home, the Civil Aviation Authority will arrange a flight for you.  You should check the ATOL website (www.ATOL.org.uk) for more information.  The Civil Aviation Authority also have a helpline (+44 (0) 2891 856 547) for those customers in particular distress.

Did you book a Globespan holiday through a separate travel agent?

All passengers who booked through a separate travel agent should contact that agent in the first instance for help.

Are you a Flyglobespan passenger already abroad?

Flyglobespan passengers already abroad will need to make their own arrangements to return to the UK using alternative airlines.

Other airlines may make available special 'repatriation' fares to help Flyglobespan passengers - these are usually available, by telephone only, within a few hours of an airline going bust (but maybe not immediately) and last about two weeks.

Information about alternative air services is available on the Civil Aviation Authority website: .  There is also information about your rights on the .

In addition, the Foreign Office website can be accessed at .

Those customers wishing to make their own arrangements for return travel should note that the Civil Aviation Authority will not cover the costs of independent travel.  If you do wish to make independent arrangements, however, ensure you retain your receipts.

In the event that you do wish to make your own travel arrangements, the carriers detailed below may be able to assist you:

  • Thomas Cook - 0871 010 1806
  • Lufthansa - 0871 945 9747
  • Easyjet - 0871 244 2366
  • Thomson - 0871 231 4787
  • Ryanair - 0871 246 0000
  • Air France - 0871 663 3777

Globespan helpline

Globespan's administrators have set up a helpline for more information.  This is available between the hours of 9am and 8pm, Monday to Friday; 9am to 5.30pm on Saturday; and 9am to 5pm on Sunday:

  • From the UK, call 0871 271 9000
  • From Abroad, call +44 141 332 3233

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